Following a web-based uproar when a restaurant owner confronted a buyer who had left a negative evaluation, the proprietor herself sought to make clear events. She states she did not intend to trigger misery however rather to grasp the customer’s complaints.
The owner identified solely as Tum elaborated on what occurred relating to the unfavorable evaluation. The customer accused the unnamed Thai restaurant of underserving, and Tum claimed this directly lead to a drop in customers and income loss.
Bad evaluations online are inevitable, as keyboard warriors hurl complaints they wouldn’t dare say to the business owner’s face. But the disgruntled owner took it personally and went to the unfavorable reviewer’s home to confront him.
Greatest admitted that while visiting the customer’s home seems unorthodox and method over the top, their primary intention was not hostile. Tum sought solely to have a correct dialog to understand the customer’s dissatisfaction.
Tum further defined how the adverse evaluation had prompted suspicion in regards to the credibility of the restaurant. Business operations have been running normally, with no reductions in serving portion sizes. But the unfavorable evaluate turned folks away from eating on the restaurant
Several makes an attempt had been made by the restaurant proprietor to contact the customer who left the negative review, but they did not reply, leading Tum to track down the customer’s tackle indirectly, reported KhaoSod.
Contrary to widespread reporting, Tum clarified that the customer’s address was ascertained by retracing delivery routes and not by questioning supply riders.
After the house visit, a publish was made confirming the shopper was real, citing variations between the actual conversation and a submit by a relative on a client review page. Tum maintains the conversation on the customer’s house was cordial, involving no threats or disturbances and ended with a handshake and apology from the customer’s aunt..